1.Customer Service Center:

We have professional customer service team, in order to supply fast and good service to customers regarding quality, packing, delivery, documents and any other issue. 

Our Customer Complain Process as below:

Step 1: Get clear issue description from customers.

Step 2: Find out the root cause within 1-2 days.

Step 3: Take soon action after discussing with customers.

Step 4: Establish or update the long-term action to avoid the same mistake.

Step 5: Do the complete  CCP report, and send to customers for review.

2.Artworks & Packing:

We could provide all kinds of OEM or ODM service to our customers.

We also could provide our own brand "YB MEDICAL" to our distributors/agents in each market.

3.Payment Term & Trade Term & Delivery:

We can accept T/T or L/C as payment term. 

We can accept FOB or CIF as trade term.

We can delivery each order within 30days after confirm as uaual time.

4.Tender Solusion:

We have a professional tender team to supply all supports to our customers for medical tenders.

We have successfully win several tender projects each year in Africa and Middle East.